One system for all work processes including future-oriented, multi-client database and link to all relevant sales channels.
To the benefits To the sales opportunities To products for companies
Administration of all service partners, One-Stop-Shop, channel manager, reporting system, brochure management, restaurant guide, guest card, data analysis, statistics, information media, apps and much more: a strong system for all tasks in combination with all levels – regional office, tourism office, information point and landlord.
The centerpiece is Deskline®, a database operated via ASP (Application Service Providing), which is maintained by tourism organizations (ExpertClient), connected service providers (WebClient) or interfaces to hotel programs (Hotel Gateway).
While tourism organizations have the (master) data management under control with the ExpertClient, the service partners of a destination can use the online maintenance tool WebClient to maintain diverse data areas – depending on their authorization. And of course Deskline DAC7 is fit.
Via Hotel Gateway, interfaces to the most common hotel programs/PMS systems and channel managers are offered, which are available free of charge to all system providers.
client-capable with extensive authorization logic
mapping of any regional DMO concepts,
scalable up to country solutions
maximum performance, data security in the modern data center
legally compliant solution: GDPR, package tour guidelines, tax law
management of all tourism content in one pool
integrated quality control with a modern content hub
flexible sales concept,
with integrated channel management,
automatic clearing and
numerous interfaces
future-proof solutions
continuous development
experience from over 4,000 customer projects
a team of industry professionals
accommodation, tour guides, experiences,
excursion destinations, events, gastronomy,
packages, articles, brochures, flyers
and much more
modern inquiry and booking management system
individually adapted: address management CRM, inquiry management, booking module, package module, guest registration system
call center-ready, fast and multitasking-capable
control center for service partner connection,
data access, billings, marketing control
and sales
easy and individually configurable
from easy to professional mode
with integrated channel manager and revenue manager
inquiries, bookings and reviews,
Assistant for creating bookable offers
guest registration with online pre-check-in for guests
and issue of guest cards
free OTA interface to over 130 hotel programs, PMS systems and channel managers
fully automatic takeover of availabilities, prices, terms, payment and cancellation conditions
comparison of bookings and guest data
transfer of guest reports to the community registration system
The ExpertClient is the control center of the DMO. With the ExpertClient, the reservation center has a professional tool for handling all guest requests and keeps a transparent overview of all processes.
Creation of offers, option bookings, inquiry pool, booking inquiries, bookings. Rebooking, partial cancellations. Cross-selling and upselling, revenue management.
Easy integration of the one-stop shop into the Web portals of the destination as freely definable and configurable standard internet applications (TOSC5) in 13 languages – full flexibility guaranteed.
As an alternative to the TOSC5: with the DSI interface, the entire system can be fully integrated into the DMO Website.
Use the most important booking portals at unbeatable conditions without any additional expense. Fully automated integration of the entire booking process opens up additional sales opportunities in over 30 partner portals.
The digital information systems also offer guests perfect service outside of operating hours – with automatic access to the entire Deskline® content including booking function.
The electronic card system is an integral part of professional, networked destination management. This includes service partner bookings in the one-stop-shop.
Automated customer communication: The right answer for your guest inquiries from the entire content pool.
Chatbot
The mobile content area for apps enables guests to access Deskline® information via Smartphone, regardless of time or place.
Information from Deskline® turns the digital holiday companion from feratel into an intelligent know-it-all and unbeatable additional seller.
Automated, paper and contactless guest reports: simply scan the travel document via webcam or smartphone and sign it digitally.
With an upgrade, the digital vacation companion PIA is transformed into a digital concierge, who presents the individual offers of the house to the guests and with numerous features creates one thing above all: more time for the essentials, personal contact with the guest.
Digital Concierge
More direct bookings via your own website: easily and cheaply with the feratel search and booking widget.
Search and Booking Widget
The offer assistant integrated in the WebClient for creating offers for guests.
With the invoice module, companies have the often complicated invoicing under control: tax rates, payment methods, cancellations, signatures ...
The creation and especially maintenance can be easy if you rely on the right additional module.
Homepage module
We look forward to new tasks and challenges!
