Destination Management
System (DMS)

One system for all work processes including future-oriented, multi-client database and link to all relevant sales channels.

To the benefits To the sales opportunities To products for companies

One for everything. All in one:
Smart Destination Management System from feratel.

A powerful digital total solution.

Administration of all service partners, One-Stop-Shop, channel manager, reporting system, brochure management, restaurant guide, guest carddata analysis, statistics, information media, apps and much more: a strong system for all tasks in combination with all levels – regional office, tourism office, information point and landlord.

One central database.

The centerpiece is Deskline®, a database operated via ASP (Application Service Providing), which is maintained by tourism organizations (ExpertClient), connected service providers (WebClient) or interfaces to hotel programs (Hotel Gateway).

A well-thought-out system.

While tourism organizations have the (master) data management under control with the ExpertClient, the service partners of a destination can use the online maintenance tool WebClient to maintain diverse data areas – depending on their authorization. And of course Deskline DAC7 is fit.

A brilliant interface.

Via Hotel Gateway, interfaces to the most common hotel programs/PMS systems and channel managers are offered, which are available free of charge to all system providers.

Interface partner in CMS & PMS

benefits & functions.


client-capable with extensive authorization logic

mapping of any regional DMO concepts,

scalable up to country solutions

maximum performance, data security in the modern data center

legally compliant solution: GDPR, package tour guidelines, tax law

content & sales.

management of all tourism content in one pool

integrated quality control with a modern content hub

flexible sales concept,
with integrated channel management,
automatic clearing and
numerous interfaces

ready for future.

future-proof solutions

continuous development

experience from over 4,000 customer projects

a team of industry professionals

integration of service partners.

accommodation, tour guides, experiences,
excursion destinations, events, gastronomy,
packages, articles, brochures, flyers
and much more

reservation center.

modern inquiry and booking management system

individually adapted: address management CRM, inquiry management, booking module, package module, guest registration system

Search and booking widget

ExpertClient - DMO.

call center-ready, fast and multitasking-capable

control center for service partner connection,
data access, billings, marketing control
and sales

WebClient - Leistungspartner.

easy and individually configurable
from easy to professional mode

with integrated channel manager and revenue manager

inquiries, bookings and reviews,
Assistant for creating bookable offers

guest registration with online pre-check-in for guests
and issue of guest cards


free OTA interface to over 130 hotel programs, PMS systems and channel managers

fully automatic takeover of availabilities, prices, terms, payment and cancellation conditions

comparison of bookings and guest data

transfer of guest reports to the community registration system

feratel sales channels.

Everything can now be booked in the one-stop shop!

DMO Call Center – ExpertClient.

The ExpertClient is the control center of the DMO. With the ExpertClient, the reservation center has a professional tool for handling all guest requests and keeps a transparent overview of all processes.

Creation of offers, option bookings, inquiry pool, booking inquiries, bookings. Rebooking, partial cancellations. Cross-selling and upselling, revenue management.

DMO websites – one-stop-shop TOSC5.

Easy integration of the one-stop shop into the Web portals of the destination as freely definable and configurable standard internet applications (TOSC5) in 13 languages ​​– full flexibility guaranteed.


DMO websites – one-stop-shop DSI.

As an alternative to the TOSC5: with the DSI interface, the entire system can be fully integrated into the DMO Website.

feratel partner portals.

Use the most important booking portals at unbeatable conditions without any additional expense. Fully automated integration of the entire booking process opens up additional sales opportunities in over 30 partner portals.

feratel partner portals A-Z


The digital information systems also offer guests perfect service outside of operating hours – with automatic access to the entire Deskline® content including booking function.

Digital info

Guest Card.

The electronic card system is an integral part of professional, networked destination management. This includes service partner bookings in the one-stop-shop.

Guest card



Automated customer communication: The right answer for your guest inquiries from the entire content pool.


APP integration.

The mobile content area for apps enables guests to access Deskline® information via Smartphone, regardless of time or place.

Digital info

Digital vacation companion PIA.

Information from Deskline® turns the digital holiday companion from feratel into an intelligent know-it-all and unbeatable additional seller.

PIA - Personal Interests’ Assistant

Products for DMOs and their partners.

Solutions for service partners of a destination.

Digital Reporting.

Automated, paper and contactless guest reports: simply scan the travel document via webcam or smartphone and sign it digitally.

Digital Reporting

Digital Concierge PIA.

With an upgrade, the digital vacation companion PIA is transformed into a digital concierge, who presents the individual offers of the house to the guests and with numerous features creates one thing above all: more time for the essentials, personal contact with the guest. 

Digital Concierge

Search and Booking Widget.

More direct bookings via your own website: easily and cheaply with the feratel search and booking widget.

Search and Booking Widget

Quoting module.

The offer assistant integrated in the WebClient for creating offers for guests.

Quoting module

Accounting module

With the invoice module, companies have the often complicated invoicing under control: tax rates, payment methods, cancellations, signatures ...

Accounting module

Homepage module.

The creation and especially maintenance can be easy if you rely on the right additional module.

Homepage module

Voucher module.

Expand your own offerings with vouchers and generate more sales.

Voucher module


A selection of satisfied DMS customers.

Get in touch with us today.

We look forward to new tasks and challenges!